Return Policy: Lullababy will only accept returns on products that are identified as eligible for return or are received damaged. Once Lullababy confirms that your Product was returned in accordance with this policy, your credit card or PayPal account will be fully refunded. We do not accept any product exchanges.
If the product arrived damaged (“Damaged Product”), Lullababy will accept returns for a full refund only in accordance with the Return Procedures below. Once Lullababy confirms that you received a Damaged Product that was returned in accordance with the Return Procedures below, your sole and exclusive remedy is that (a) we will issue a refund to your credit card or PayPal account in the amount charged for the Damaged Product. The refunded amount will include the applicable Delivery Fee.
Return Procedures: All returns must be made within 14 days after the Product delivery date. All returned Products must be unused (e.g., not worn, washed, damaged, or altered) and returned in accordance with the instructions received from contacting customer service as per the Site. You are solely responsible for the cost of shipping the returned Product. All Products not returned in accordance with the Return Procedures shall be sent back to you, and no credit or refund will be issued.